Customer Complaints & Requests

The City welcomes service complaints as a form of feedback that helps identify opportunities to improve services.

Service complaints often go unreported because people believe that the process of complaining will cause more inconvenience than the problem itself.

To simplify the complaints process and capture as many service complaints as possible, the City has developed a quick and efficient Service Complaint Policy and Procedure. This document outlines the definition of a service complaint and the complaint process, and includes a form should you wish to lodge a formal complaint.

For further information about lodging a service complaint, please contact the City’s Manager Customer Services by E-mail or on (08) 9841 9360.

Albany's residents are the City’s eyes and ears for customer service requests. If you notice an uneven footpath, a dangerous pothole or damage to City property, please lodge a service request using our online E-mail submission form.

You can also lodge a service request for further details on a City project or service.

For more information about lodging a service request, please contact the City’s Manager Customer Services via E-mail or telephone on (08) 9841 9360.