Accessible & Inclusive Communities

Accessible & Inclusive Communities

The City of Albany is committed to ensuring that all public services, facilities and information are available to all community members, including those living with a disability, thereby enabling all community members to participate in all aspects of community life.

The City’s Access and Inclusion Plan 2018-2022 provides a guide to how the City supports accessible and inclusive communities through seven Outcome Areas: City Services and Events, City Buildings and Facilities, City Information, Customer Service, Complaints, Public Consultation, and Employment.

Access and Inclusion Working Group 

The City of Albany Access and Inclusion Working Group acts in an advisory capacity, to identify opportunities for improvement to access and inclusion within the City of Albany. Where required, the Working Group also acts as a liaison body between the City and individuals/groups within the community. 

Queries about the Access and Inclusion Working Group can be directed to Caitlin Jameson, Community Development Officer, (08) 6820 3008 or

Changing Places

Changing Places

Albany's inaugural Changing Place is now open to eligible users. This secure and clean bathroom is specifically designed for people who need space and assistance to manage their bathroom needs while in the community, and for whom universal access toilets are not suitable.

The Changing Place is conveniently located adjacent to the Albany Entertainment Centre at 293 Princess Royal Drive, and can be accessed either via the Stirling Tce footbridge, or there is ACROD parking directly behind the Changing Place.

Access is via a Master Locksmiths Access Key (MLAK). To check eligibility for a MLAK, please contact the National Disability Services on (08) 9242 5544 or by emailing Temporary keys can be obtained from Albany Visitor Centre on York Street, or from the City's Administration Building on North Road upon payment of a $20.00 deposit, fully refunded upon return of the key.

The Changing Place offers the following features:

  • Fully electric, height-adjustable Adult Change Table. Before use, please download and read the manufacturer's instructions (see below). The Adult Change Table is rated to hold a maximum weight of 200kg.
  • Fully electric Ceiling Hoist. The Hoist is also rated to hold a maximum weight of 200kg. Before use, please download and read the manufacturer's instructions (see below).
  • Peninsula Toilet that can be mounted from left or right hand side.
  • Shower, including a wall-mounted seat for convenience.
  • Adult diaper disposal for convenience.
  • Disposable Change Table covers that are placed conveniently next to the Change Table.

Users will need to supply their own slings for use in the hoist, which is designed for use with loop style slings. If you are unsure whether your sling can be used in this Changing Place, please contact the supplier or prescribing therapist. Alternatively you can call the Independent Living Centre Advisory Service on 1300 885 886.

This Changing Place forms part of a state-wide Network. Other Changing Places across WA can be located on the National Public Toilet Map or the Changing Places Australia Toilet Map. You can use either of these maps to plan your journey.

For cleaning or maintenance issues, or in the event of emergency, please contact the City's Call Centre on 1800 633 000. More information about this Changing Place can be obtained from the Community Development Team on (08) 6820 3023 or by emailing

Changing Places Change Table Instructions

Changing Places Hoist Instructions

Youth Friendly Albany Strategy

Following consultation with young people, the City of Albany has developed the 'Youth Friendly Albany Strategy 2017-2020'.

The Strategy provides a solid framework for the City to contribute to a more inclusive society that values the contribution and opinion of our young people and encourages their participation in all aspects of our community.

The strategy has been developed based on the priorities of young people and is focused on what is achievable in the time period. Some of the objectives are dependent on sourcing external funding if they are to be achieved.

If you have any questions or queries about the strategy please contact the Communtiy Development Team on 6820 3023 or email

The strategy was made possible through the support of the Department of Local Government and Communities and the ongoing support of Rio Tinto.

Youth Friendly Albany Strategy

Access & Inclusion Plan 2018-2022

Statistically about 20 percent of Albany's population has some form of disability and around 7 percent have a profound or severe core activity limitation. The City of Albany recognises that many people living with disability may have individual support needs that require particular adaptive or assistive measures to be able to participate in community life.

All Western Australian Local Government Authorities are required to develop and implement Disability Access and Inclusion Plans in accordance with the Disability Services Act (1993) to ensure people with disability have the same opportunity as others to access council services, facilities, information, employment, and civic participation.

Following consultation with community members and the disability services sector, the City updated its Plan for the 2018-2022 period. You can download a copy by clicking the link below.

For further information please contact Community Development on 6820 3023 or by email

Community Access and Inclusion Plan 2018 to 2022

Inclusive Recreation and Leisure

Inclusive Sporting Clubs

The City has developed a guide to assist sporting and recreation clubs to be more accessible and inclusive for people with disability. The guide was developed in partnership with the Princess Royal Sailing Club's Sailability Program. Download the guide below.

Guide to inclusion for sporting clubs

Beach Access

The City offers free use of beach wheelchairs at Emu Point so people who have mobility impairment can also enjoy Albany's popular tourist beaches. The Beach Access wheelchair can be used on land and in the water, but patrons need to be aware that this chair will float in the water and therefore may not be suitable for people with high support needs.

To access the City's beach wheelchairs please contact South Coast Security's 24-hour mobile service on 0417 964 102.

There is beach matting at Emu Point and Middleton Beach which enables wheelchair and mobility aid users access to firmer sand to enjoy beach outings. 

The chairs that used to be available at Middleton Beach have been removed to allow for the redevelopment of the space, and will be replaced in early 2022. 

Accessible Playgrounds

The City continually upgrades its playgrounds and equipment and is increasingly adding accessible 'all abilities' equipment to the suite of available play equipment. Currently the following parks offer 'all abilities' equipment for people who cannot use regular play equipment:

  • Emu Point
  • Cull Park (limited wheelchair access)
  • Mills Park (limited wheelchair access)
  • Eyre Park is currently being upgraded to be an all-abilities playground with Stage 1 completed.

Accessible Fishing

Find accessible fishing locations along our beautiful coastline using this interactive map thanks to the work of Fishability. Click below to access the map.

Link to Fishability's accessible fishing spots web page

Aged Friendly Albany Plan

The City of Albany is committed to becoming an age-friendly city and Council has now adopted its first Age-Friendly Albany Plan.  The Plan has been developed following extensive community consultation with seniors, aged care providers and relevant stakeholders and will be implemented over the next four years. To download a copy of the Plan, please follow the links below.

If you would like further information please contact the Community Development Coordinator on 6820 3023 or by email

Age-Friendly Charter

The City of Albany in partnership with WA Primary Health Alliance launched the Age-Friendly Charter 2019- 2022. The Age-Friendly Charter aims to provide a future road map that reflects the voice of our older community members. The special project aimed to develop a collaborative charter in the Lower Great Southern to shape and strengthen the health system and broader community.

The Charter was complete with extensive community consultation, and the WA Primary Health Alliance is encouraging more signatories for communities to adopt the charter as a platform to support a resilient, vibrant and prosperous region where everyone is valued and respected.

A copy of the charter is available below: 

Age Friendly Charter

Liveable Housing Design Guidelines

The City of Albany adopted the Liveable Housing Guidelines on 16 October 2012. These guidelines are an initiative of the Council's Seniors Committee. The Seniors Committee developed these guidelines to assist homeowners in considering these issues at the time of purchase or renovation of a property. For more information about Liveable Housing Guidelines please contact the Community Development Coordinator on (08) 6820 3023 or email

Pedestrian Safety for Seniors

People aged over 65 years comprise around 12 percent of the state's population, but around 20 percent of those killed as pedestrians. In Albany 38 percent of pedestrians killed or seriously injured on local roads between 2003 and 2012 were aged 70 years or older.

To assist seniors to move around safely as pedestrians, the City has produced Pedestrian Safety for Seniors which can be downloaded below.

Age Friendly Albany 2016 to 2020

Liveable Housing Design Guidelines

Seniors Road Safety Flyer

Young People

As the regional centre for the Great Southern, Albany has a diverse youth community and a large number of agencies that provide services to young people.

Youth Advisory Council

The Albany Youth Advisory Council (otherwise known as the YAC) is a group of young people passionate about making Albany an even better place for people aged 12-25.

Young people are encouraged to follow the YAC Facebook page which includes information on events, news, and other items of interest for young people growing up in Albany

New members are always welcome. Contact the Community Development Officer on 6820 3023 if you would like to be involved.

People from Culturally and Linguistically Diverse Communities


Approximately 6 percent of the City's population came from countries where English was not their first language and approximately 5 percent currently speak a language other than English in their home. The predominant language spoken at home other than English is Filipino/Tagalog, with around 380 people speaking this language in their homes. Other languages spoken in the home other than English include Italian, Afrikaans, and Dutch.

Great Southern Migrant Services provides assistance to people who have arrived from another country within the last 5 years, under humanitarian or refugee visas. The service is a part of the Rainbow Coast Neighbourhood Centre and offers advocacy, practical assistance, information, counseling, programs, activities, and links to other community networks and referral services relating to domestic and social issues arising out of the settlement experience. Click below for more information, including contact details.

Link to Great Southern Migrant Services

Harmony Week

March 21 is the United Nations International Day for the Elimination of Racial Discrimination, marking the anniversary of the Sharpeville massacre, which took place on this day in 1960.

Harmony Week is celebrated each year in the week leading up to 21 March and is designed to raise awareness of multiculturalism, promote greater understanding in our community and communicate the message of saying no to racism and discrimination, and reflect on and celebrate the many cultures that comprise our community.

Stay tuned for the City's Harmony Week activities planned in 2022.

Indigenous Services

Aboriginal peoples of the South West Region of Western Australia are known as Noongar peoples. The territory around Albany is the traditional country of the Menang (spelt Meananger by Nind in 1831). Aboriginal occupation of the South West Region of WA has been dated to more than 50,000 years.

The Albany Aboriginal Accord represents a statement of commitment to working with the Aboriginal people of Albany to promote a greater understanding throughout the community of Aboriginal and non-Aboriginal peoples' history and culture. The Accord is between the City of Albany, the People of Albany, and the Aboriginal Community of Albany.

City of Albany Aboriginal Accord Policy

Community Assistance Programs

Albany has a number of agencies that can provide services and support for anyone requiring assistance:

Anglicare Albany
- provides a number of services including: financial counselling, homelessness support, relationship counselling, children's contact services, family and domestic violence counselling.

Albany Women's Centre
- offers women, with or without children, affected by family and domestic violence a safe refuge and support services.

Albany Youth Support Association
- provides a number of services to young people including: Young House (Youth Refuge), Reconnect (early intervention program to prevent homelessness), SHOT (Supported Housing Outreach and Tenancy), Open Access (Youth Art Studio) and Youth Outreach Program (youth workers to support young people experiencing crisis.

Carers Services Directory
- an online, searchable directory of services which will allow West Australian carers to easily access information on the services and support available to them.

Community Living Association
- provides support for people with disability and their families and carers.

Disability Services Commission (Albany Local Area Coordination)
- provides support for people with disability and their families and carers.

Foodbank Albany- does not provide direct aid, but rather works in cooperation with a network of community based non-profit partner organisations that serve individuals and families in need. Contact Albany Foodbank on 9842 6645 who can refer you to a local agency that can assist you with accessing their services.

headspace Albany
- supports young people aged 12 - 25 who are experiencing mild to moderate mental health concerns and/or substance use issues, and their family and friends.

Meals on wheels
- delivers meals to the homes of frail older people and younger people with disabilities.

My Aged Care
- established by the Australian Government to help seniors and their families and carers navigate the aged care system.

Narcotics Anonymous
- is a self-help group for addicts who meet regularly to help each other stay clean.

- provides support and services to those whose lives are affected by drugs and alcohol.

Rainbow Coast Neighbourhood Centre
- provides a range of services for families and carers of children 0-5 years and individuals, and coordinate the Albany Community Garden.

Salvation Army
- community relief services, as well as a number of programs.

Shalom House
- provides shelter based crisis accommodation for men aged 18+ for men experiencing homelessness, or at risk of experiencing homelessness; drop in space, and community garden.

Southern Aboriginal Corporation
- provides a range of services to indigenous families including: employment, family violence prevention legal services, community and health services and housing support.