Corporate and Commercial Services

The City of Albany Corporate and Commercial Services directorate manages day to day City operations including finances, leasing and procurement, rates and payments, information technology and customer service.

Customer Services

The City of Albany strives to provide exceptional customer service. Customer Services is the first point of contact at the North Road Administration Office. The Customer Service staff can assist you to pay your rates, pay a fine, register a pet and much more.

To contact the Customer Service Team please email customerservice@albany.wa.gov.au.

Finance & Rates

The Finance and Rates department issues Rate notices and provides rating and land information. The Finance department also handles payment for all City of Albany creditors and contractors as well as debtors management.

To contact the Rates team please email rates@albany.wa.gov.au.

Information Technology

The IT team ensures technology within the City of Albany runs smoothly and efficiently. They also manage the City of Albany's websites and phone systems.

Records Management

The Records team maintain the City of Albany's electronic and hard copy filing system, they handle all incoming mail and distribute to the correct officer to be actioned.

Freedom of Information

The City's Governance Team deals with Applications for Access to Documents under the Freedom of Information Act 1992. You can find more information regarding Freedom of Information here: Freedom of Information

To contact the Governance Team please email councilliaison@albany.wa.gov.au

Leasing & Procurement

The Leasing and Procurement teams manage all procurement, including tenders, and leasing within the City of Albany.

The Leasing team manages the City's property leasing portfolio as well as maintenance of all Council leased properties.

Procurement manages the procurement process and maintains the effectiveness of the tender processes.

Albany (Harry Riggs) Regional Airport

The fastest way to travel to Albany from Perth is to fly. REX Airline flies daily to and from the newly upgraded Albany Airport. Private charter aircrafts are also available for hire. Albany Airport is located 11km north of Albany on Albany Highway, and car hire is available at the terminal.

For further information on the airport click here; Albany (Harry Riggs) Regional Airport

Albany Visitor Centre

The Albany Visitor Centre provides information and a booking service for visitors to the area's stunning tourist destinations. Albany features pristine beaches, whale watching, wineries, wildflowers and national parks.

Staff with a commitment to tourism and a proven track record in customer service provide free information and advice. Staff manage all accommodation bookings within the centre, providing a seamless service to the public. This provides a central one-stop-shop for advice and bookings.

For information or bookings please go to https://www.theamazingsouthcoast.com/ or phone 6820 3700.

Economic Development

Economic Development supports initiatives that contribute to the growth and resilience of Albany’s economy.

Rangers and Emergency Services

The Ranger team's primary driver is Community Safety and this is achieved through encouraging and ensuring compliance with relevant State and Local Laws and the provision of logistical support for the Emergency Services area. Rangers monitor community compliance in a range or areas and investigate complaints. The rangers team take an education first philosophy where this is appropriate and follow this up with regulatory action including administrative controls, penalties and prosecution.

Environmental Health

The City’s Environmental Health team monitors and manages a wide range of aspects of the natural and man-made environment that may impact public health. This includes food safety, pollution management, development control, disease control and other factors that may impact the health of our community and its visitors.