Privacy Statement

The City of Albany is committed to protecting your privacy and handling personal information lawfully, securely, and transparently. We respect your privacy rights and are committed to ensuring your personal information is managed responsibly.

We collect and manage personal information to deliver services, respond to requests, process applications, engage with the community, and meet our legal obligations.

How We Collect Information

The City may collect personal information when you contact us, submit forms or application, lodge service requests, use online services, participate in community engagement activities, make payments, attend City facilities or events, or otherwise interact with the City. 

The information collected will depend on the service being provided and may include contact details, property information, payment details, correspondence, photographs, video recordings (including CCTV footage), or other information relevant to your requests. 

Where required, the City will provide a collection notice explaining why the information is being collected, how it will be used, and whether it may be shared with other parties. 

How We Use Your Information

The City uses personal information only for purposes that are authorised by law and are reasonably necessary to perform our functions or deliver our services. 

Depending on the circumstances, your personal information may be used to:

• provide Council services and facilities
• process applications, permits, licences, registrations, and payments
• respond to enquiries, requests, and complaints
• communicate with you about City services, projects, and community engagement activities
• administer local government functions and meet our statutory obligations
• protect the health, safety, and security of the community and City facilities
• improve our services, systems, and customer experience
• manage records and comply with legal, regulatory, and audit requirements

The City will only use your personal information for the purpose for which it was collected, or for another purpose where permitted or required by law.

How Information May Be Shared or Disclosed

The City only shares personal information where it is necessary to deliver services, perform local government functions, respond to requests, or where authorised or required by law. 

Depending on the circumstances, information may be shared with:

• contracted service providers
• government agencies
• emergency services
• regulatory or law enforcement bodies
• authorised consultants or advisers
• systems or platform providers supporting City services

Some personal information may be published in Council agendas, public registers, planning documents, consultation processes, or other records where legislation requires or authorises the information to be made publicly available. 

The City takes reasonable steps to ensure personal information is only shared where appropriate and with suitable privacy and security protections in place. 

Protecting Your Information

The City applies information security and recordkeeping controls to help protect information from misuse, loss, unauthorised access, modifications, or disclosure. 

Reasonable measures are used to protect information through secure systems, access controls, staff training, information classification, and information management practices. Access to information is limited to authorised staff and authorised service providers who require access to perform their duties. 

Your Privacy Rights

Access and Correction Requests

You may request access to personal information held by the City or request correction of personal information that is inaccurate, incomplete, out of date, or misleading. 

Requests will be managed in accordance with applicable legislation, including the Freedom of Information Act 1992. Information about how to make an access request is available on the City's Freedom of Information webpage. Freedom of Information » City of Albany

Privacy Complaints

If you have concerns about how the City has collected, used, disclosed, or otherwise handled your personal information, you can make a privacy complaint. 

Information about how to lodge a privacy complaint, what to expect during the complaint process, and your review options is available on the City's Make and Enquiry or Complaint Page. Make an Enquiry or Complaint » City of Albany

Website Privacy and Cookies

When you visit the City's website, certain information may be collected automatically to help improve website functionality, performance, security, and user experience. 

This may include you IP address, browser, and device information, pages visited, referring websites, and general website usage statistics.

The City uses cookies and website analytic tools to help improve our online services, understand how visitors use our website, and maintain the security and performance of our online systems. Cookies are small text files stored on your device that help website function effectively and remember your preferences. 

You can manage cookie settings through your web browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

Online Services and Third-Party Platforms

Some online services or platforms used by the City may be provided or supported by third-party providers, including online forms, payment gateways, mapping systems, social media platforms, and community engagement tools.

These services may have their own privacy policies or terms of use. Where information is stored or accessed outside Australia, the City undertakes reasonable steps to ensure appropriate privacy protections are in place. 

Websites Covered by this Privacy Statement

Website Name	URL
City of Albany	albany.wa.gov.au
Arts and Culture Albany	artsandculture.albany.wa.gov.au
Albany Leisure and Aquatic Centre	albanyleisurecentre.com.au
Albany Visitor Centre	amazingalbany.com.au
Albany Public Library	library.albany.wa.gov.au
Albany 2026	albany2026.com.au
City of Albany Events	cityofalbanyevents.com
National Anzac Centre	nationalanzaccentre.com.au
Bookable Albany	albany.bookable.net.au

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

Legislation

The City manages personal information in accordance with the Privacy and Responsible Information Sharing Act 2024 (WA), the State Records Act 2000, the Freedom of Information Act 1992, and other applicable legislation. 

Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact:

City of Albany
102 North Road
Yakamia WA 6330
(08) 6820 3000
[email protected]