If you regularly supply goods or services to the City of Albany, or make regular payments to the City, you may need to be registered as a creditor or debtor.
This helps us process invoices and payments efficiently and ensures your account details are kept up to date.
To help us process your request quickly, use the contact information below to send your enquiry or submission to the correct team.
| Enquiry or submission |
Contact email |
- Accounts payable queries
- Becoming a creditor
- Submitting a creditor statement
|
[email protected]
|
- Creditor invoice submission (only)
|
[email protected]
|
- Request a debtor invoice
- Apply for a credit facility
- Remittance advice submission
|
[email protected]
|
Supplier Information (Creditors)
Becoming a Creditor
If you provide goods or services to the City on a regular basis, you will need to register as a creditor so payments can be made directly to your nominated bank account by Electronic Funds Transfer (EFT).
To register:
- Complete the Creditor Update/Application Form.
- Email the completed form to [email protected]
- If you do not have an ABN, attach a completed Statement by Supplier form.
If a Statement by Supplier is not provided, the Australian Taxation Office requires the City to withhold tax from payments at the applicable rate.
Trading Terms
Before you submit an invoice
Ensure the following details are included on your invoice:
- A valid purchase order number. (If you haven’t received a purchase order, contact the Responsible Officer who requested your goods or service.)
- An invoice number and invoice date.
- GST amount (if any) payable.
- Brief description of the goods / service.
- Addressed to City of Albany.
Send your invoice to [email protected].
General Information
Payments are processed weekly on a Thursday and will be made via EFT. If incorrect or incomplete bank details are provided, the City of Albany may be required to delay payment until the correct details have been provided.
Invoices without a valid purchase order will not be paid.
Questions regarding invoicing and payment should be directed to the Accounts team. Any other questions should be directed to the Responsible Officer.
Please refer to your Purchase Order for a link to a copy of the City of Albany's General Conditions of Contract.
To avoid payment delays
Invoices will be returned for correction if they do not comply with the above invoice requirements.
Customer Accounts (Debtors)
Apply for a Credit Facility
Customers who regularly purchase goods or services from the City may be eligible to apply for a credit facility.
To apply:
- Complete the Application for Credit Services Form.
- Email the completed form to [email protected]
- Once approved, you will be issued with a debtor account number.
Paying Your Invoice
Invoices can be paid:
- Online
- By Electronic Funds Transfer (EFT)
- By cheque
- In person at the City's North Road administration building.
When paying by EFT:
- For a single invoice, include your debtor code and invoice number in the payment reference.
- For multiple invoices, include your debtor code in the payment reference and email remittance advice to [email protected]
Payment Terms & Conditions
- Payment is due within 30 days of the invoice date.
- Payments that have not been made within 35 days are subject to interest, at a rate calculated daily in line with the City's Council adopted fees & charges.
- Dishonoured cheques will incur a dishonour fee.
- Overdue accounts will result in the cessation of credit facilities.
- Send remittance advice to [email protected]