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The City’s compliance team investigates all planning, building and health complaints, Monday to Friday during normal business hours.

Once an offence has been identified, it is investigated and appropriate action taken. This may result in notices being issued for breaches of the Planning and Development Act 2005, Local Government Act 1995, and the Building Act 2011. An infringement may also be issued.

It may be possible for a retrospective application to be submitted to rectify the compliance issue.

Please note: All complaints and requests remain highly confidential, however the City of Albany is subject to the Freedom of Information Act 1992 (WA) and evidence may be required to be given in court. Anonymous complaints and requests will only be responded to if it is an urgent matter of high risk to public health or safety.

Lodging a compliance request/report

All requests/reports must be in writing to the City. When submitting a compliance request please give as much detail as possible so the issue can be investigated efficiently.


The website's Report It form is the easiest way to report anything to the City.

Select a location on the interactive map and attached photos from your phone

Report It


To lodge a compliance request/report via email please include all the relevant details and photos.

Email [email protected]


PO Box 484, Albany, WA 6331



Compliance issues relating to the Building Act 2011 include:

  • Non-compliance with an approved building permit.
  • Non-compliance with an approved building plan.
  • Building work affecting neighbouring land.
  • Unauthorised building.
  • Unauthorised or dangerous swimming pools.
  • Dangerous structures.
  • Pool and spa safety barriers.


Compliance issues relating to the Planning and Development Act 2005 include:

  • Unauthorised development.
  • Unauthorised use of land.
  • Non-compliance with approved plans.
  • Non-compliance with conditions on planning approval.

Planning Compliance Information Sheet

Environmental Health

The Environmental Health Officers investigate environmental health risks in areas such as;

  • Food safety.
  • Development control.
  • Disease control.
  • Pollution control.
  • Community living.

Where acceptable standards are not maintained the officers assume an enforcement role.

For further information regarding environmental health issues please refer to our Health page.