Rex customer complaints?

Rex uses an online system that tracks every follow-up action once the passenger submits feedback or a complaint

Submission can made at: http://www.rex.com.au/FeedBack/ContactUs.aspx.

Rex cancelled/delayed flight notification:

In the event of an operational delay or cancellation Rex will send advice via SMS to customers where check-in for the flight has not yet opened. For operational delays or cancellations that occur closer to the time of departure, customers will be advised at the time of check-in and kept updated via announcements within the airport terminal.

In addition, Rex provides a flight disruption forecast for the current and following day on its website where customers can submit the flight number and date to check upon the status of the flight as per the following link -http://www.rex.com.au/FlightInfo/disruption.aspx.

Customers can also phone the Rex Customer Contact Centre on 13 17 13 to check upon the status of a flight.

Virgin Australia (VARA) Closed Charter Service operated for Rio Tinto

Tuesdays (Flight No. VA 9235 / VA 9236)

• Depart Perth:          05:30  Land Albany:        06:30
• Depart Albany:        07:05  Land Boolgeeda: 09:20
• Depart Boolgeeda: 09:55   Land Albany:       12:10
• Depart Albany:       12:45   Land Perth:          13:45

Wednesday (Flight No. VA 9235 / VA 9236)

• Depart Perth:         06:30  Land Albany:        07:20
• Depart Albany:       07:55  Land Boolgeeda: 10:10
• Depart Boolgeeda:10:45   Land Albany:       13:00
• Depart Albany:      13: 35  Land Perth:          14:30

Live Flight Tracker & Weather Cameras

Track your flight, enter either Albany, Western Australia or your Flight Number: Click on Flight Aware

Keep up to date with the latest weather across Australia for when you fly.

https://weathercams.airservicesaustralia.com/

Parking, Taxi Services & Car Rental

• Parking: The system is a simple pay and enter your vehicle registration plate ticketless system with the first four hours free and a daily rate of $8.80 thereafter.
• If you require a receipt, utilise one of the following options:
  • Go to e-receipts link: https://www.my-receipt.com/ and enter your vehicle registration plate number and the receipt number displayed on the screen when you purchased your parking, or
  • Ring the Albany Airport Staff on (08) 6820 3777 and select option 3.
  • You will need to quote: Date of Purchase; and either the vehicle registration number entered or the last four digits of the credit card used.
• Car Rental: Both the AVIS Albany and Budget booths are manned for all morning flights, including Saturdays, but not always Sundays.  However AVIS and Budget will meet all flights if they have bookings.  To be sure, it is best to call ahead to arrange for your car or four-wheel-drive to be ready to pick up.

• • AVIS Albany can be contacted on (08) 9842 2833 onsite between 08:00am to 05:00pm. AVIS also takes bookings online or by calling reservations on 13 63 33.
  • Budget Albany can be contacted on (08) 9841 7799 onsite between 08:00am to 05:00pm. Budget also takes bookings online.
• After hour calls are diverted to a Duty Mobile. 
• Taxis:
  • Albany City Cabs & Transport: (08) 9841 7000
  • Albany Taxis: (08) 9844 4444
• Bus Charter:
  • Busy Blue Bus: Busy Blue Bus provides charter services for Airport & City Transfers: https://busybluebus.com.au/

Parking Receipts

• If you require a receipt, utilise one of the following options:
  • Go to e-receipts link: https://www.my-receipt.com/ and enter your vehicle registration plate number and the receipt number displayed on the screen when you purchased your parking, or
  • Ring the Albany Airport Staff on (08) 6820 3777 and select option 3.
  • You will need to quote: Date of Purchase; and either the vehicle registration number entered or the last four digits of the credit card used.

Fees & Charges and Airside Visitors Information

Aircraft Charters & Flight Training

The Amazing South Coast, in particular Albany and its surrounds have arguably the best scenery in Australia to be seen from the Air.

Private and business charters can be arranged through several local businesses. Choose a provider and make a call to arrange your own flight, when you want fly.

• Albany Aero Club: https://www.albanyaeroclub.com/
• Albany Aviation: Australian Outback Air Tours, Private and Government Charter Work (0428 922 838) | http://www.albanyaviation.com.au/
• Albany Flying Club Inc.: The club provides aircraft hire (Cessna 172 - 4 seater) to Club Members at a reduced rate and to other Pilots visiting Albany at a competitive standard rate. The Club also hires aircraft to Pilots who are building their flying hours up to progress forward to Commercial Pilots License without having to leave Albany. (0427 983 636)
• Great Southern Aviation: Julie Biser (Chief Flying Instructor). Great Southern Aviation has been operating for 20+ years and specialises in flying training, scenic flights, charter flights and aerial work. (0429 447 750) | http://www.greatsouthernaviation.com.au
• Sporting Aircraft Association: A strong membership of keen aviation enthusiasts have their home at the Albany Airport as part of the Sporting Aircraft Association of Australia (SAAA) Chapter 13. Ian Coombe - President (0428 957 829) or John Rich – Club Secretary (0407 982 473). 

Albany (Harry Riggs) Regional Airport & John Bell Terminal Conditions of Use

The Conditions of Use details the rules pertaining to using the infrastructure, facilities and services provided at the Albany (Harry Riggs) Regional Airport provided by the City of Albany. 

This document does not grant any right or entitlement to use any particular service or facility at the Airport.

These conditions are effective from 1 July 2021 and are current until the City changes, replaces or waives them.

Subject to the terms of these Conditions of Use, all previous conditions of use cease to have effect.

Conditions of Use

Safety and Security

The City of Albany, as the operator of the Albany Airport works closely with the Office of Transport Security, airport tenants and airport users to ensure compliance with the act and other regulations.

IF YOU SEE ANYTHING SUSPICIOUS CALL 000

Drug and Alcohol Management Plan (DAMP)

The Albany Airport DAMP applies to all Albany Airport personnel, contractors and sub-contractors that perform or are available to perform a SSAA at Albany Airport.

For further information regarding drug and alcohol management at Albany Airport, please refer to the Albany Airport DAMP.

ASIC Requirements at Albany Airport

It is a mandatory requirement to wear an ASIC pass at all times in all airside areas of Albany Airport.

The following security measures apply at Albany Airport:

• • A valid ASIC must be worn at all times by all persons present on airside at Albany Airport.
  • Anybody airside must have an ASIC (includes hangars).
  • Passengers being escorted by an ASIC holder, for instance a pilot, are not required to have an ASIC.
  • Student pilots are not defined as passengers and must have an ASIC or a VIC.
  • The Act and Regulations provides for heavy penalties to apply to any person not wearing an ASIC.

ASIC Visitor cards (VIC)

A person not in possession of an ASIC, who is not a passenger on a flight, may be permitted airside at Albany Airport if they are wearing a VIC pass.

The terms of the VIC card are that at all times they must be escorted by an ASIC holder whilst airside. IN ALL CASES they must be under escort of an ASIC holder.

If you have any questions regarding airside security and access, please contact the Airport Office during officer hours on (08) 6820 3777, Option 3.

History

The Naming of the Albany Airport & Terminal

• John Bell Terminal: On Saturday, 16 May 1998 the Primary Industry Minister & Member for Stirling (The Hon. Monty House, MLA) named and opened the “John Bell Terminal”  at the Albany Airport.  The Primary Industry Minister said that he was privileged to officially name the John Bell Terminal after the late John Bell.  "The memory of John Bell as a respected aviation identity who contributed significantly to the Albany region will continue with the naming of the new terminal after him," Mr House said.  John Bell was Albany's well known aviator who had originally been a spotter pilot for a whaling company and was also instrumental in having the whaling station turned into a museum. 
• The Harry Riggs Albany Regional Airport: On Saturday, 16 May 1998 the Federal Member for Forrest (The Hon. Geoff Prosser, M.P.) officially named the Albany Regional Airport the “The Harry Riggs Albany Regional Airport”.  Mr Harry Riggs, OAM had a real vision for Albany to be a tourist destination and saw the Airport as being one way to support that.  Mr Harry Riggs, OAM was a respected Shire President of the Albany Shire Council and a former Flying Officer who flew Lancaster bombers during WW II for which he was awarded the Distinguished Flying Cross (DFC).